360-Degree Feedback – A Holistic View to Employee Performance - Empxtrack

When performance feedback is collected from all the people included in an employee’s work circle, it is said to have a well-rounded multi-rater performance review. In 360-degree feedback process, an employer seeks feedback from multiple sources to get reviews on an individual’s behavior and performance. Employee performance feedback is a well thought process to evaluate employees. It gives a clear view of how others perceive performance of an individual.

Recently, 360 feedback has gained popularity as multiple stakeholders provide valuable feedback that help in measuring multiple qualities in an individual, including leadership, communication, teamwork, collaboration, skills and expertise. To maintain accuracy in performance appraisals, most of the small and large organizations adopt 360 review which gives fair base to their evaluation process.

Performance reviews have become source of anxiousness for managers, HR and employees. In a 360 feedback, all the stakeholders are interested to know the following points:

Managers – Managers are always interested in looking forward to 360 feedback which is fair, actionable and has been collected from multiple sources to facilitate correct decision making.

HR – HR people need to focus on employee development opportunities keeping employee strengths and weaknesses in mind. A 360 review allows HR leaders to receive constructive feedback from peers, seniors and/ or colleagues and maintain confidentiality in the feedback process.

Employees – During employee appraisals, employees are evaluated on different parameters, including competencies, skills, leadership qualities, etc. Therefore, employees want to ensure that they receive feedback from multiple people working on different hierarchies in their organization.

Involvement of multiple stakeholders in the 360 feedback process makes the performance appraisals more accurate.

While getting transparency and accuracy in appraisals, 360-degree feedback often gives a lot of pain to the managers and HR who are responsible to send out feedback forms, follow people, collect inputs, and make efforts to get meaningful results.

Quite often, managers and HR wonder whether 360 review is really an effective way to manage performance or it’s another management’s much hyped fad. There is no qualm in the fact that multi-rater feedback becomes a complicated subject for those who conduct it manually.

HR professionals face multiple challenges with 360-degree employee feedback when maximizing effectiveness of the process. They are:

  • » Unable to define a clear purpose
  • » Not involving right stakeholders
  • » Compromising confidentiality
  • » Unable to identify right parameters for evaluation
  • » Having insufficient communication with employees
  • » Not able to make right use of feedback inputs
  • » Not allowing employees to act on feedback they receive

Working with millennials adds more to the stress as they always look forward to regular feedbacks. Changing time and competitive businesses have made it more demanding to provide consistent feedbacks to employees.

Believe me, HR technology has made it quite easier and faster for small, middle and large organizations to deliver 360-degree feedback like never before. With each passing day, more and more organizations are choosing automated 360 review software to provide feedback and development opportunities to employees at different levels, starting from entry level to C-level.

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How 360 Feedback System Makes Performance Assessments Easier & Accurate

A well designed and reliable 360 review system can give enormous benefits to employees taking part in it and also to the organization. Some of the major benefits of multi-rater feedback software are –

  • » Increases self-awareness
  • » Identifies employee weaknesses and strengths
  • » Flawless development of skills
  • » Balanced view to employee performance and behavior
  • » Improves accountability
  • » Enhances performance levels
  • » Improves work relationships

Having an online 360 review system in place enables employees, managers, HR and leadership to get a clear view of employee performance and sideline all the challenges.

Conclusion

Just like, managers and HR deliver honest and constructive feedback to employees so that they can know their areas of improvement and performance gaps; similarly, employees also need to get 360 feedback for their performance to understand the difference in ‘how their performance is viewed by others’ and ‘how employees view their own performance’. This can be enlightening to focus employee’s blind spots.

On the other hand, work groups can also have high level of satisfaction when they are given opportunities to express their views anonymously about colleagues or peers. This encourages motivation in the workforce – that’s what an employer seeks!

Still unsure?

Try and implement a 360-degree feedback tool in your organization to build a high performing workforce.