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Refer to Empxtrack Upgrade FAQs covering purchase options, data security, customization options, and details of advanced features.
What is the business model of this offer?
We have been in the HR Tech industry since 2009. Over time we realized the software is being procured in a very difficult manner where you talk to salesperson, request demos, go through RFPs, and a long sales cycle follows with many follow-ups.
This is time consuming and disheartening especially for SMBs.
To mitigate your risk and give you a WoW experience, we offer various parts of the product – absolutely free.
Our goal is to give you complete control and we hope that once you trust us, you will give us many opportunities to serve you.
Is my employee data safe?
Absolutely. We will not share, sell or compromise your employee data in any way. Our intent is to develop and sell HR software and we have been doing this since 2009. You can read our Privacy policy for more information.
How can we buy Empxtrack?
Empxtrack is sold in 2 different ways:
- Self services: products that are offered for free and
- Through sales channels.
In the self services products, you can upgrade by paying through credit card and manage the product configurations yourself. You can also add or change functionality as your needs evolve and buy support hours if required.
In the second option, you get an enterprise level HR product with a dedicated team, project manager and long terms contracts.
What do you mean by Usage based purchase?
There are some parts of the product such as Performance Appraisal, 360 Feedback, Exit etc. that are based on usage.
For example in the 360 feedback product, you may just want to buy ten 360 Feedbacks although 50 employees may be providing the feedback. In such a case, you will need to only pay for the 10 feedbacks and will be able to initiate ten 360 feedbacks.
What do you mean by employee count based purchase?
There are some parts of the product such as Employee Portal, Payroll, Advanced configurations etc. that are based on the number of employees you store in the system. Such products require you to specify the employee count. There will be a monthly charge on your credit card.
How are employee licenses counted? What is the impact?
Active and resigned employees are counted in employee licenses. In an employee count based product such as Payroll or Employee Portal and HRIS, you cannot add more employees than the number of employee licenses.
Am I allowed to reduce or change the employee licenses after the product purchase?
You cannot reduce the licenses below the existing employee count. On changing the license count, the product modifies all employee count based subscriptions to automatically change to the new employee count from the next billing cycle.
What do you mean by Start trial?
Start trial means that the product is absolutely free until you want to upgrade it for additional employee licenses or advanced features.
During upgrade, you have the option to purchase usage based products (like Appraisal, Exit and 360 Feedback) and employee count based products (like Payroll and Employee Portal).
For example, if you have started the Appraisal product for Free, then you will get the first 5 appraisals for free every year and post that, you will have to buy additional licenses.
In case you start the Free payroll, you will be allowed to process payroll for up to 10 employees for free every month. You can upgrade to buy beyond 10 employee licenses and add advanced features in your existing application.
When should I buy additional employee licenses?
For a usage based product such as Appraisal, 360 Feedback and Exit we don’t ask you to update employee licenses. You get the option to buy more Appraisals, Feedbacks and Exits by clicking the Buy more button.
For a count based product such as Payroll and HRIS and Portal, we will ask you to update employee licenses only when you buy another employee count based product or exceed the free employee count.
For example: If you have enrolled for an employee count based product like Employee Portal & HRIS, we will not bill you till you exceed the free count. So if there are 25 free licenses, and you upgrade to 30 employees, we will only bill you for the additional 5 employee licenses for the product you enrolled in. For additional employee count based products like Payroll, you will be billed for the entire 30 employees.
I need more customizations or additional functionality. Whom should I contact?
If you need assistance, get in touch with Empxtrack team by clicking on the Request Support 
icon available in the application. Alternatively, you can click on the Communicate 
icon or Help and Videos 
icon given on the top menu of your application Homepage. Under that, click on the Request support link. You can send us a message and soon our team will get in touch with you. You can also write to us at [email protected]
Additionally, you can also explore the Empxtrack Support Forum, where you can find answers to common questions and participate in a discussion relevant to you.
Are you going to add new features? What is the product development plan?
Yes, we will continue to add more features and advanced configuration options. We will send you an email whenever there are changes.
Do I have in product support?
Yes, we have a Request support link in the HR Manager login. Get support from the Empxtrack team by clicking on the Request Support 
icon available in the application. You can submit your query through that.
What kind of payment options exist?
We only accept payments through Credit Card and currently support Stripe.
What would happen after I purchase Empxtrack?
After your purchase Empxtrack enterprise solution, you will be able to personalize the application as per your needs.
Empxtrack will provide you full customer support. A dedicated account manager will be provided to you who will look into the implementation process and assist you thereafter.
What does “Add or upgrade products” mean?
Upgrade your application to:
- Buy additional licenses of the product that you are currently using
- Start free trial of additional Empxtrack products (including Payroll, Employee Portal and HRIS, Performance Appraisal, 360 Feedback, Exit Management, and more)
Learn more about multiple upgrade options offered by empxtrack
