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This case study is about Baymont Inn & Suites, a leading hospitality chain in America, known for delivering spotless accommodation and top-tier guest services. In order to maintain their exceptional standards, Baymont recognized the need for advanced hospitality HR software that could support their expanding workforce.
To address their challenges, Baymont wanted to collaborate with a smart employee management software for hospitality sector. Hence, they partnered with Empxtrack to implement cutting-edge cloud HR solutions tailored for the hospitality industry. Overall, their goal was to upgrade manual systems and scale HR processes in line with business growth.
Industry
Hospitality
Location
USA
Employees
50+
Key Outcomes
- » Faster hiring and onboarding
- » Centralized employee database
- » Streamlined attendance and leave management
- » Empowered managers, efficient teams
- » Enhanced workforce engagement
- » Efficient Hotel HR Automation
The Challenge
As Baymont CT continued to grow, the limitations of its manual HR processes for workforce management became increasingly evident. Therefore, the HR team faced significant challenges in key operational areas.
- Firstly, the absence of an effective HRIS made it difficult to maintain employee records and ensure data consistency across departments. They wanted to reduce their employees’ dependency on HR. Furthermore, the client struggled to meet compliance and reporting needs because employee documents were scattered and not stored in one central, easily accessible location.
- Secondly, the client faced challenges in recruitment in hospitality services. It was time consuming and lacked standardization. Moreover, tracking applications manually led to delays in hiring. Consequently, this caused a communication gap with the potential hires. To resolve this, they needed a robust hospitality HR software to fill this gap.
- They also wanted to simplify their entire onboarding process by eliminating manual processes and saving time in onboarding formalities. Further, they also wanted to set clear work expectations at the beginning of the year to give them directions to kickstart their work.
- Thirdly, Baymont CT struggled with an inefficient performance review system. Managers struggled to assess employee performance fairly and consistently. Subsequently, it led to unclear growth paths and low engagement.
- Additionally, managing attendance and leave was also cumbersome and error-prone. They also wanted to ensure proper shift coverage of their employees with real-time data.
- Moreover, managers lacked a centralized system to access real-time data on their team’s performance, attendance, and leave. Thereby, making it hard to make timely decisions on appraisals, promotions, or transfers.
Finally, Limited visibility into employee information created delays and increased dependency on HR for routine tasks.
To conclude, the absence of automation made it difficult to scale operations. Hence, the need for a robust HR software for hotels became clear.
The Solution
To overcome these challenges, Baymont CT turned to Empxtrack to implement a comprehensive suite of HRMS for hospitality. They straightaway implemented Emptrack modules for HRIS, Recruitment, Appraisal, Attendance & Leave, and Manager Services. Importantly, each solution of the hospitality HR software was carefully customized to align with Baymont’s unique operational needs. Thus, ensuring a seamless and impactful transformation of their HR processes.
HRIS
First and foremost, Empxtrack’s HRIS centralized all employee records, making them easily accessible and secure on the cloud. As a result, this ensured data consistency across departments and streamlined compliance and reporting. With the added benefit of self-service portal access, employees could update and retrieve their documents. Thereby, significantly reducing their dependency on HR.
Automated Recruitment
With Empxtrack’s recruitment software for hotels, Baymont’s HR team replaced manual hiring with an efficient, centralized applicant tracking system. From seamless job postings to instant offer letter rollouts, everything was streamlined. Additionally, recruiters could effortlessly track candidates, schedule interviews, and collaborate with hiring managers. All this was done from one intuitive dashboard. This, in turn, resulted in faster hiring, better coordination, and a smoother candidate experience.
Onboarding
Empxtrack’s employee onboarding software ensured a smooth and engaging experience for new hires. The platform automated all onboarding processes, such as document submission, thus reducing manual errors. Furthermore, HR and managers could set clear goals for new hires from day one, aligning their goals to business objectives. This not only accelerated productivity but also fostered a sense of direction and purpose, ensuring a successful start in the organization.
Transparent Performance Appraisal
When it came to performance management, Empxtrack’s performance appraisal software brought clarity and fairness to the employee appraisal process. Our client customized Empxtrack’s performance appraisal module to match their internal processes. They configured appraisal types, forms, rating scales, workflows, and score calculations for a tailored and effective evaluation system. The hospitality HR software further ensured that every employee received the timely recognition they deserved.
Managing Attendance and Leave
Empxtrack’s leave management and attendance software streamlined scheduling and time tracking. Employees could mark attendance, request time off, and view leave balances easily, while managers gained instant access to real-time attendance data. This, in turn, reduced payroll errors and boosted compliance.
Empowered Manager Services
Lastly, through Empxtrack’s Manager Self-Service tools, supervisors gained instant access to team data, leave calendars, performance insights, and attendance reports. This in turn, reduced their dependency on HR and helped them make timely, informed decisions. In addition, with the help of the hospitality staffing software, the shift and scheduling process became faster and more efficient.
Results
After successfully implementing Empxtrack’s solutions, Baymount CT reported high satisfaction with the positive transformation it brought to their organization. Further, the platform not only automated key HR processes but also helped create a more organized, efficient, and productive workplace. Additional benefits of using the hospitality HR software include:
» Reduced time-to-hire with an automated recruitment process.
» Ensured fair and transparent evaluations with a customizable performance appraisal system aligned to internal processes.
» Cut down payroll errors with a centralized leave and attendance management system.
» Enhanced manager autonomy through self-service access to team data, reducing HR dependencies.
» Enhanced employee engagement and retention by supporting timely recognition and data-driven appraisals.
» Achieved real-time workforce visibility across departments with hierarchical access to employee data.
» Centralized employee records across departments, ensuring easier audits, consistent reporting, and improved compliance.
Disclaimer: Maintaining the security of our client data is our prime responsibility. The images shown in this case study on employee attendance and recruitment contain dummy data.
