The post contains a case study of one the largest financial service providers dealing primarily in remittances, foreign exchange and bill payment solutions. The company has a large support staff of more than 2,200 employees spread across 800 offices in 31 countries to provide end-to-end financial services to worldwide customer base. The company faced challenges […]
“Empxtrack turned out to be the perfect solution for our business as we aimed to introduce a more formal and streamlined annual goal-setting and performance evaluation process in 2018. It is simple to set up, requires minimal time and effort to administer, and user-friendly for our employees. In addition, the customer service team is highly […]
“Time is Money.” You must have heard this popular saying before. It clearly indicates that the real cost of poor time management is more than a billion dollars. It leads to performance issues and affects overall business productivity. What is the solution to this problem? Is there a way to motivate people to change their […]
Gen Z – The True Digital Natives Who Use Technology as Their Superpower Technology Savvy. Spontaneous. Emotionally Intelligent. Digital Natives. Practical. All these terms define Generation Z, or iGen, and their behaviour. In a Forbes post, Gen Z has been referred as Post-Millennial generation categorizing people born from the mid-1990s to early 2000s, comprising of […]
Who wouldn’t love being able to work remotely from home? Isn’t this an attractive job perk? With the rise of digital independence, the working landscape has changed dramatically. Employees are demanding better work-life balance, and most employers have adapted and offered occasional work-from-home days to meet employee needs. Work-from-Home – The concept is extremely meaningful […]
In the past few years, the term “Performance feedback” has become as important as Client Satisfaction. Feedback sessions are essential to keep employees informed about their strengths and weaknesses. Feedback provides guidance, lead people to perform better. Providing constructive feedback is imperative. Having meaningful and insightful conversations with subordinates to discuss their performance and behaviour […]
“Employees are the most important asset of an organization.” You must have heard this catchphrase before. In fact, some of you are already tired listening to this age-old phrase repeatedly. But hold on and think for a moment! What have you done to nurture and retain this asset? Does your organization offer best work culture […]
Introduction: This article addresses one of the major concerns of a CEO: ‘How to improve employee productivity?’ It is to be read in continuation with my previous article on ‘Organizational Climate: Managing Business Performance’. The approach below is based on experience and suggests the launch of corporate initiatives based on employee feedback. It also proposes […]
Traditional Performance Management approach is broken! Experts believe that old school performance management approach is inaccurate and unfair, as it limits managers and HR to a time-consuming review process and does not yield clear improvements in organizational or individual performance. It has been more about measuring employee performance to meet ranking purposes, rather than focusing […]
According to a Harvard Business Review study, only 15% of the company’s workforce are difference makers. That means, roughly only 1 out of 7 employees is a real player! Well, the “Star” employee is not the subject matter here, it’s the remaining six! Companies face various issues when it comes to overall company efficiency, and […]
