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This help page provides a brief description about Empxtrack HR Help Desk and Ticketing module and its functionalities.
Empxtrack HR Help Desk and ticketing is a self-service tool where employee can raise their requests, queries and complaints in just a few clicks. Help desk provides a centralized management of employees queries and helps HR to save time spent on administrative tasks.
HR help desk and ticketing acts as a bridge between employees and the employer. It allows creation and submission of tickets to the HR department for a variety of issues related to grievances, complaints, information request, resource request, suggestion, or notification.
The tickets created by employees are received by HR manager, who is responsible to further assign the issue or request to the concerned specialist or department. In this way, it becomes easy to manage employee requests and address them in the shortest turnaround time.
It is a win-win situation for both the employer and the employees. The online platform makes it easy for employees to view and track the progress of their ticket, and the employer can monitor the level of service their employees are receiving.
Empxtrack HR Help Desk and Ticketing module allows users to:
